Service & Support Dashboards
Analyze Service and Support case operations in Salesforce Platform with reports and dashboards for agents, customer information, and KPIs.
Salesforce LabsFreeCompare
Salesforce · Customer Service
Customer Service — Salesforce
136 customer service apps for Salesforce
Metaswitch Click-to-Dial for Salesforce
Adds click-to-dial calling, call tasks, and call duration history to Salesforce.
VersatileCapitalist, IncFreeCompare
Survey Force by Salesforce Labs
Collects survey feedback in Salesforce using selectable or free-text questions distributed through email templates or Sites.
Salesforce LabsFreeCompare
Skype Click-to-Call for Mac and PC
Place Skype calls from Salesforce Platform leads, contacts, and accounts, with activity logging.
VersatileCapitalist, IncFreeCompare
Public Knowledge for Mobile, Web and Facebook - version 3
Publishes Salesforce Knowledge articles through a public site on Salesforce Platform, with search-engine and Facebook access.
Salesforce LabsFreeCompare
Comm100 Live Chat for Salesforce
Manage real-time digital conversations in Salesforce Platform and create records from live chats or offline messages.
Comm100FreeCompare
Mitel® MiVoice Integration for Salesforce R2
Place and manage calls in Salesforce using MiVoice, with contact lookup, call controls, and activity notes.
Mitel Networks CorporationFreeCompare
Noble® SmartEngage
Integrates telephony and contact-center controls into Salesforce for inside sales and customer service teams.
Noble Systems CorporationFreeCompare
Escalation Management
Manage standard escalations and executive outreaches in Salesforce Platform with custom fields, reports, layouts, and a dashboard.
Salesforce LabsFreeCompare
eCASSV2 – electronic Collaborative Addiction Services Solution
Manages addiction treatment assessments, activities, care plans, and reporting in Salesforce Platform.
Enclude - Technology Donations and Solutions for Irish CharitiesFreeCompare
CommentBox
Manage case email recipients, comments, attachments, and notifications in Salesforce Platform.
Salesforce LabsFreeCompare
Connected Manufacturing Lighting Bolt
Connects IoT device data with Salesforce customer data for proactive manufacturing service and sales workflows.
LTIMindtreeFreeCompare
Case Age and Status Changes in Business Hours
Tracks Salesforce Platform case status changes and time spent in each status during business hours.
Salesforce LabsFreeCompare
Live Location Tracking
Tracks a technician’s location in Salesforce Platform and updates directions to a service appointment.
Salesforce LabsFreeCompare
Enhanced Solution
Embed YouTube videos in Salesforce Solution records and Lightning Case records.
Astrea IT Services Pvt LtdFreeCompare
CRM Apps Lab™ Recurring Cases: automatically create new cases from existing ones
Automatically creates Salesforce Platform cases from existing cases on recurring schedules.
CRM.Team™FreeCompare
Last Minute Risk Assessment
Assess technician risk before work orders begin in Field Service and create linked Safety Cases with recorded inputs.
Salesforce LabsFreeCompare
I Am Out! The Out of Office Case Handler.
Reassigns Salesforce Platform cases to another service agent during out-of-office periods.
Salesforce LabsFreeCompare
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Connects Amazon Connect contact-center services with Salesforce Service Cloud.
Amazon Web Services (Partner Network)FreeCompare
Khoros Legacy CRM Connector
Connects Khoros Care with Salesforce to match contacts, create records, and link social interactions to cases.
Khoros, LLCFreeCompare
Route Email2Case by Language
Routes Salesforce Platform cases to queues according to the language identified in incoming email.
Salesforce LabsFreeCompare
Field Service Dashboards
Provides dashboards for Field Service work orders, appointments, accounts, technicians, inventory, and administration.
Salesforce LabsFreeCompare
