Pro+Activities
Create appointment, case, task, and call activities from templates in Salesforce Platform.
Prompt SoftechFree
Route Email2Case by Language
by Salesforce LabsSalesforceFree
Routes Salesforce Platform cases to queues according to the language identified in incoming email.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Identifies the language of incoming email through Google Translate's API and creates a case containing the email details. A package field records the case language, which an assignment rule uses to direct the case to a queue.
Key capabilities
from the Salesforce AppExchange listingEmail language detection
Determines the language of incoming email through Google Translate's API.
Case creation
Creates a case containing details from the incoming email.
Language-based routing
Records the case language in a package field that an assignment rule uses to select a queue.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«This app uses the Google Translate API to detect the incoming email language and eventually a case gets created with the details of the email and based on the language it gets routed to the respective queue. A custom field in the package called "Language" stores the language of the case and based on this field you …»