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Dean Infotech Pvt LtdFree
Escalation Management
by Salesforce LabsSalesforceFree
Manage standard escalations and executive outreaches in Salesforce Platform with custom fields, reports, layouts, and a dashboard.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides components for managing standard escalations and escalations that request executive outreach to a customer in Salesforce Platform. It includes custom fields, layouts, a report type, a user profile, a global dashboard, and custom reports, and is described as Lightning-ready.
Key capabilities
from the Salesforce AppExchange listingEscalation record types
Provides separate record types for standard escalations and executive outreaches.
Custom page layouts
Includes page layouts for the escalation record types.
Custom fields
Adds 66 custom fields for escalation records.
Escalation reports
Provides a custom report type and custom reports for escalations.
Global dashboard
Includes a global Escalations dashboard.
Custom user profile
Includes a custom user profile.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«1) 2 record types & page layouts a) One for ‘standard’ escalations b) One for ‘executive outreaches’ (escalations for the purpose of requesting an executive to reach out to the customer) 2) 66 custom fields 3) Custom report type for escalations 4) Custom user profile ***NEW*** 5) Global Escalations dashboard and a …»