Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Live Location Tracking
by Salesforce LabsSalesforceFree
Tracks a technician’s location in Salesforce Platform and updates directions to a service appointment.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Tracks the user’s current location at 20-second intervals and updates the route to the service appointment address. The starting point is the technician’s current location, and a pop-up displays directions to the destination. The route can be changed by moving the destination marker or adding an intermediate point.
Key capabilities
from the Salesforce AppExchange listingLocation tracking
Detects the user’s current location every 20 seconds.
Dynamic route updates
Updates the route as the user’s current location changes.
Destination editing
Changes the route when the end marker is moved on the map.
Intermediate stops
Adds a route point by tapping the route.
Directions pop-up
Displays directions from the starting point to the destination in a pop-up.
Use cases
- Technicians can use the component while traveling from their current location to a service appointment address.
- A route can be adjusted when the destination changes or an intermediate stop is needed.
Who it's for
Technicians handling service appointments.
In the catalog
1,106 plugins in Salesforce Platform · Customer Service
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«This component tracks the current location of the user every 20 seconds and updates the route traveling to reach the destination. The destination address is the service appointment address and the source address is the current location from which the technician begins his ride till he reaches his destination. Pop up …»