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Noble® SmartEngage
by Noble Systems CorporationSalesforceFree
Integrates telephony and contact-center controls into Salesforce for inside sales and customer service teams.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Noble SmartEngage integrates soft phone, click-to-talk, inbound routing, and outbound controls into the Salesforce workspace. Contact-center agents can click to dial, schedule callbacks, transfer calls, and access contact-management tools. The vendor also lists recording, broadcast voicemail, campaign management, quality control, performance reports, analytics, and gamification. Gamification recognizes agents who reach stated goals.
Key capabilities
from the Salesforce AppExchange listingClick-to-dial
Agents can click a number to start a call from Salesforce.
Callback scheduling
The contact-management tools include scheduling callbacks.
Call transfers
Agents can transfer calls through the integrated contact-center controls.
Skills-based routing
Inbound contacts can be routed based on agent skills.
Soft phone controls
The Salesforce workspace includes integrated soft phone and click-to-talk functions.
Performance reporting
The vendor lists performance reports and analytics among the available functions.
Agent gamification
Gamification recognizes agents who reach their goals.
Use cases
- Inside sales teams can manage outbound contact activities from the Salesforce workspace.
- Customer service teams can handle inbound contacts with skills-based routing and call-transfer functions.
- Contact-center agents can use one-click access to contact-management tools during daily work.
Who it's for
Inside sales representatives, customer service professionals, and contact-center agents.
How it compares
YOVU's Canadian CTI Dialer provides Salesforce phone integration with click-to-call, screen pop, and call activity logging, while Noble SmartEngage lists soft phone, inbound skills-based routing, callbacks, transfers, recording, and outbound controls. Maximise Cloud Contact Center is described as a Salesforce contact center for inbound, outbound, and blended environments that automates dialing and updates to leads, contacts, cases, and opportunities. Anywhere365® includes CTI, telephony, contact-center functions, Microsoft Teams, IVR, and AI, whereas Noble SmartEngage is described around Salesforce Lightning and Noble's Composer telephony.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| YOVU's Canadian CTI Dialer | Click-to-Call | Screen Pop | Call Activity Logging | Freemium | Cloud | |
| Maximise Cloud Contact Center | Paid | Cloud | |
| Anywhere365® - CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI | Paid | Cloud |
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Inside Sales & Customer Service teams that use SFA/CRM with outbound and inbound contact automation are able to take advantage of the benefits that integrated technologies can bring, allowing them to respond quickly to new opportunities or requests. Noble SmartEngage gives call centers the ability to handle customer …»
Official marketplace listing
Marketplace
Publisher
Noble Systems Corporation
Updated on marketplace
Facts verified