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Salesforce Case Deflection Reporting Package for Lightning Communities
by Salesforce LabsSalesforceFree
Adds a case-deflection metrics dashboard and reports to Salesforce Communities.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Adds a Community Case Deflection Metrics Dashboard to a Salesforce org using Communities. The dashboard reports on potential and confirmed case deflections, helpful articles and discussions, and unsuccessful deflections. Data is generated through the Case Deflection Component in Communities.
Key capabilities
from the Salesforce AppExchange listingDeflection metrics dashboard
Adds a Community Case Deflection Metrics Dashboard to the Salesforce org.
Deflection reports
Provides reports covering discussions and articles with potential, confirmed, and unsuccessful deflections.
Helpful content reporting
Reports on the most and least helpful articles and discussions.
Real-time metrics
Displays real-time metrics for potential and confirmed case deflections.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports.»