Chatrules -- Business rules for Chatter
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Case Age and Status Changes in Business Hours
by Salesforce LabsSalesforceFree
Tracks Salesforce Platform case status changes and time spent in each status during business hours.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The package records each status change for every case in a custom Case Status Change object. An Apex trigger creates a record whenever a case status changes. It calculates time spent in each status during business hours and provides a dashboard with underlying reports for cases, statuses, and agents.
Key capabilities
from the Salesforce AppExchange listingStatus change records
A custom object stores a record for each case status change.
Apex status trigger
The CaseStatusChangeTrigger and associated Apex classes create status change records when a case status changes.
Business-hours case age
The package calculates how long a case has spent in each status during business hours.
Case age dashboard
A dashboard and underlying reports present data about cases, statuses, and agents.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«1. “Case Status Change” custom object (and associated fields) to record all the changes to all cases. Essentially a record is written here every time a case changes status. 2.“CaseStatusChangeTrigger” and associated Apex classes – This trigger fires every time a case changes status and inserts the record in the “Case …»