SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat
Unifies Cisco contact-center voice and omnichannel interactions within Salesforce for agents.
Maaz TechnologiesPaidCompare
Salesforce · Customer Service
Customer Service — Salesforce
546 customer service apps for Salesforce
eSAFE - Information Management Solution for Domestic Violence Services
Manage domestic violence service records and reporting in Salesforce Platform.
Enclude - Technology Donations and Solutions for Irish CharitiesFreeCompare
SalesforceLA
Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)
Analyzes Salesforce support conversations and evaluates agent performance with QA scorecards.
Level AIPaidCompare
Optum Patient Help Line
Provides Salesforce Platform access to live clinical and non-clinical patient support and care guidance.
OptumFreeCompare
Majesco ClaimVantage Connect
Provides a Salesforce Platform portal for claim updates, return-to-work notifications, supervisor status views, and document exchange.
MajescoPaidCompare
Tinosys Note2Text
Send and receive customer text messages from Salesforce Notes and update corresponding records.
Tinosys INCFreeCompare
NICE Agent for Salesforce Voice
Adds CXone telephony, IVR, and contact routing to Salesforce Service Cloud.
NICE CXonePaidCompare
Mavenoid
Automates product troubleshooting and adds tickets requiring human support to Salesforce Platform with Mavenoid context.
MavenoidPaidCompare
CXcelerator
Routes incoming Salesforce cases by sentiment and sends automated responses.
ValueLabsFreeCompare
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox
Centralizes personal and shared customer email in Salesforce for assignment, routing, ownership tracking, and team collaboration.
GOAT EmailPaidCompare
Optum® Care Coordination Community Referral Management
Refer patients to community programs and track referrals in Salesforce Platform through Aunt Bertha integration.
OptumFreeCompare
LiveVox Contact Center for Salesforce
Connects LiveVox Contact Center with Salesforce for inbound and outbound calls, agent tools, routing, analytics, and workflow-linked dispositions.
NICE CXonePaidCompare
XMReality
Connects Salesforce cases and other objects to remote video calls, guide tools, and call documentation.
XMRealityPaidCompare
SimplyChat - Chat via KakaoTalk within Salesforce
Connects Kakao Sangdamtalk with Salesforce for customer support, data synchronization, and service reporting.
WindmillsoftPaidCompare
Charket WhatsApp® - For Offering Your WhatsApp Customers Exceptional Experiences
Connects WhatsApp business accounts with Salesforce, maps users to leads and contacts, and routes inquiries through Omni-Channel.
CharketPaidCompare
Public Sector Solutions - License & Permitting Bot Template
Provides license and permit status requests, account updates, knowledge search, and agent transfer in Salesforce Platform chat.
Salesforce LabsFreeCompare
Case Time Tracker
Track time, notes, and charge codes for service cases in Salesforce Platform.
Systep ConsultingPaidCompare
Engage CTI
Handle calls and digital customer contacts in Salesforce with CTI, screen pops, click-to-dial, interaction records, tasks, and dashboards.
Local MeasureFreeCompare
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud
Automates customer conversations in Salesforce Service Cloud and Live Chat using CRM data.
Live Presence B.V.PaidCompare
Claim Wizard
Guides customers and support agents through claim processing in Salesforce Platform.
Salesforce LabsFreeCompare
Email-to-Flow
Configure email handling in Salesforce Platform with Flow, including a template that mirrors standard Email-to-Case behavior.
Sproket LogicPaidCompare
Konnect Insights
Routes social tickets and contacts to Salesforce, assigns cases, supports workflows and replies, and provides crisis alerts and BI dashboards.
Prudence Analytics and Software Solutions Pvt. Ltd.FreemiumCompare
