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Public Sector Solutions - License & Permitting Bot Template
by Salesforce LabsSalesforceFree
Provides license and permit status requests, account updates, knowledge search, and agent transfer in Salesforce Platform chat.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The template provides chat-based self-service for license and permit status requests. Visitors can update account details such as address, phone, and email without interacting with a live agent. It also supports in-chat searches of Knowledge articles and transfer to an agent. The template can be customized for business processes.
Key capabilities
from the Salesforce AppExchange listingLicense status requests
Chat visitors can request or obtain the status of a license or permit.
Account information updates
Visitors can update account details including address, phone, and email through self-service chat.
In-chat Knowledge search
Chat visitors can search Knowledge articles for answers within the chat.
Agent transfer
The chat flow includes transfer to an agent.
In the catalog
464 plugins in Salesforce Platform · Customer Service
Price distribution: 274 free, 25 freemium, 165 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«The License & Permitting Bot Template will help enhance self-service capabilities by providing an out of the box solution that's customizable for your business processes. Allow your visitors to request and update their information quickly with self-service. 1. License / Permit Status Request 2. Account Update (i.e …»