Moobidesk - Omni Channel Customer Engagement - WhatsApp/LINE/SMS/WeChat/FB Msg
Manage customer conversations across WhatsApp, WebChat, Facebook Messenger, and Telegram in Salesforce Platform.
Maven Lab Engage Pte LtdPaid
Engage CTI
by Local MeasureSalesforceFree
Handle calls and digital customer contacts in Salesforce with CTI, screen pops, click-to-dial, interaction records, tasks, and dashboards.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Engage CTI embeds Local Measure’s contact center functions in Salesforce. It supports making and receiving calls, screen pops, click-to-dial, call flow and IVR control, and call logs. The adapter handles voice, webchat, email, SMS, social messaging, WeChat, WhatsApp, and Apple Business Chat.
Key capabilities
from the Salesforce AppExchange listingOmnichannel contacts
Handles voice, webchat, email, SMS, Facebook Messenger, Instagram direct messages, Twitter direct messages, WeChat, WhatsApp, and Apple Business Chat.
CTI calling
Supports making and receiving calls, call flow and IVR control, call logs, recording, and transcription.
Screen pops
Displays contact or search information during contact handling.
Click-to-dial
Allows users to dial a customer by selecting the phone number in the CRM profile.
Interaction history
Provides access to historical contact information for reviewing customer interactions.
Task management
Allows users to create and handle tasks.
Knowledge search
Allows users to search and explore knowledge-base articles.
Real-time dashboards
Provides dashboards with real-time information.
Use cases
- Contact center teams can manage phone and digital conversations from Salesforce.
- Departments outside the contact center can respond to customer queries through the adapter.
Who it's for
Contact center teams and other departments that respond to customer queries.
How it compares
Engage CTI combines phone handling, digital channels, CRM screen pops, click-to-dial, contact history, tasks, knowledge search, call records, and dashboards in Salesforce. Moobidesk brings WhatsApp, WebChat, Facebook Messenger, and Telegram into one interface. SmartConnect unifies contact channels for agents in a Cisco Contact Center context. Expertflow Cloud Contact Center supports phone, browser voice, video, screen sharing, SMS, Facebook Messenger, and WhatsApp. Skype Click-to-Call for Mac and PC provides click-to-call setup instructions.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Moobidesk - Omni Channel Customer Engagement - WhatsApp/LINE/SMS/WeChat/FB Msg | Paid | Cloud | |
| WebChat | Price not published | Cloud | |
| SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat | Paid | Cloud | |
| Expertflow Cloud Contact Center | Paid | Cloud | |
| Skype Click-to-Call for Mac and PC | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Quick to deploy, easy to use and at a fraction of the cost of other solutions, the Engage CTI delivers full omnichannel functionality right out of the box. The Engage CTI adapter embeds all the functionality of Local Measure’s award-winning contact center solution, Engage right into Salesforce. - Make and receive …»