Mindsay: Customer Service Chatbot and Agent Handover
Automates customer support in Salesforce with multilingual chatbots, rich media responses, and handover to human agents.
MindsayPaid
Mavenoid
by MavenoidSalesforcePaid
Automates product troubleshooting and adds tickets requiring human support to Salesforce Platform with Mavenoid context.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
Its product assistant automates support flows, uses natural language processing to diagnose issues, and applies teachable AI to support difficult cases. Agents can use one-click video chat, AI decision support, and a dashboard for technical product support. Tickets requiring human expertise are automatically added to Salesforce with context from Mavenoid, while feedback loops create learnings for the AI and agents and analytics cover customer interactions.
Key capabilities
from the Salesforce AppExchange listingAutomated troubleshooting
The product assistant automates troubleshooting flows for technical products.
Natural language diagnosis
Natural language processing diagnoses issues from users' own words.
Salesforce ticket creation
Tickets requiring human expertise are automatically added to Salesforce with context from Mavenoid.
One-click video chat
Support agents can start video chats for face-to-face support.
Agent decision support
AI-powered decision support assists agents during support work.
Interaction analytics
Analytics provide information about customer interactions.
Who it's for
Mavenoid is for support teams and support agents.
How it compares
Mavenoid combines automated troubleshooting, live agent support, and Salesforce ticket creation, while Mindsay focuses on conversational AI chatbots for customer requests and natural language processing across languages. PubHub is a customer-service knowledge base platform, whereas Mavenoid combines self-service support with live assistance and automated troubleshooting. Live Video for Tech Support focuses on one-way live video during support calls, while Mavenoid also provides a product assistant, agent tools, and Salesforce ticket creation.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | Not published |
| Mindsay: Customer Service Chatbot and Agent Handover | Paid | Cloud | Not published |
| PubHub | Paid | Cloud | Not published |
| Live Video for Tech Support | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«What is Mavenoid? Mavenoid is the world’s #1 product support platform, combining self-service and live support in one. With Mavenoid, companies can effortlessly support their customers in every step of their journey— from installing to troubleshooting their products. Mavenoid is purpose-built for tech products …»