CommBox CX Platform - Omnichannel AI Customer Experience Platform for Salesforce
Manage customer communications, automation, AI chatbots, campaigns, and analytics within Salesforce.
CommBox Communication & Automation LtdFreemium
Konnect Insights
by Prudence Analytics and Software Solutions Pvt. Ltd.SalesforceFreemium
Routes social tickets and contacts to Salesforce, assigns cases, supports workflows and replies, and provides crisis alerts and BI dashboards.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
Konnect Insights provides social listening, community engagement, social CRM, analytics, publishing, surveys, crisis management, and BI dashboards. It covers social media, messaging, forums, news, feedback forms, and other channels. Social tickets and contacts can be sent to Salesforce, where cases can be assigned to agents or queues and replies can be sent to social media tickets. Case status synchronization, field and object mapping, workflow automation, crisis alerts, and data analysis are also supported.
Key capabilities
from the Salesforce AppExchange listingSalesforce ticket transfer
Moves social tickets and contact records into Salesforce in real time.
Case assignment
Routes Salesforce cases to agents or queues.
Workflow automation
Triggers workflows using classifications, sentiment, keywords, follower counts, and other criteria.
Ticket replies
Supports responses to social media tickets from Salesforce.
Case synchronization
Keeps case status aligned between Salesforce and Konnect Insights.
Field and object mapping
Maps fields and objects for cases and contacts.
Crisis alerts
Provides alert management for crisis situations.
BI dashboards
Offers BI tools and dashboards for examining customer behavior and trends.
Who it's for
The vendor names social customer care teams and marketing teams.
How it compares
Konnect Insights includes social listening, social publishing, social CRM, surveys, crisis management, and workflows based on classification, sentiment, keywords, and followers. CommBox CX Platform lists omnichannel communications from Salesforce, automation, generative AI, conversational AI chatbots, outbound WhatsApp campaigns, and BI.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | Not published |
| CommBox CX Platform - Omnichannel AI Customer Experience Platform for Salesforce | Freemium | Cloud |
In the catalog
332 plugins in Salesforce Platform · Customer Service
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for …»
Official marketplace listing
Marketplace
Publisher
Prudence Analytics and Software Solutions Pvt. Ltd.
Facts verified