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Case Time Tracker
by Systep ConsultingSalesforcePaid
Track time, notes, and charge codes for service cases in Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Case Time Tracker records time spent resolving cases, with notes in work logs and selectable charge codes. Pre-built reports and dashboards cover case resolution performance.
Key capabilities
from the Salesforce AppExchange listingCase time tracking
Records time spent resolving cases.
Work-log notes
Adds notes to work logs.
Charge codes
Allows users to enable and select charge codes for reporting.
Reports and dashboards
Provides pre-built reports and dashboards for case resolution performance.
Use cases
- Businesses can use tracked case time for internal support cross-charging.
- Businesses can use case time records when billing external clients.
- Support teams can monitor staff utilization from tracked case time.
Who it's for
The add-in is described for businesses, service reps, and support staff.
How it compares
Case Timer 2.0 by Cloud Orca also measures time spent working on service cases and is described as an LWC-based tool. Case Time Tracker additionally provides work-log notes, selectable charge codes, and pre-built reports and dashboards, while Case Timer 2.0 is described as providing metrics and supporting efforts to meet SLAs. Case Time Tracker is paid, while Case Timer 2.0 is free.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Case Timer 2.0 by Cloud Orca | Free | Cloud | |
| Timer | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Case Time Tracker by Systep Consulting is a simple and easy to use case time tracking solution with powerful functionality built using the latest LWC Salesforce technology. Case Time Tracker enables businesses to efficiently track time spent resolving cases, keep accurate work logs with detailed notes and select …»