DaVinci Toolkit for Avaya & Salesforce Voice
Connects Avaya telephony with Salesforce Voice for transcription, call summaries, translation, sentiment analysis, and workflow automation.
AMC TechnologyPaid
CXcelerator
by ValueLabsSalesforceFree
Routes incoming Salesforce cases by sentiment and sends automated responses.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
CXcelerator uses sentiment analysis to route incoming cases, inquiries, and feedback to appropriate queues. It also sends automated responses.
Key capabilities
from the Salesforce AppExchange listingSentiment-based routing
Routes incoming cases, inquiries, and feedback to appropriate queues using sentiment analysis.
Automated responses
Sends automated responses for incoming cases, inquiries, and feedback.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Route the Incoming Cases(Inquiries/feedbacks) using Sentiment Analysis to appropriate queues and send the Automated Response»