HelpDesk Plus
Ticketing add-in that lets organizations manage IT, HR, and Finance help requests within SharePoint on Office 365.
Apps 365 & HR365Price not published
Helpdesk
by SteadyPoint SolutionsMicrosoft 365Paid
Helpdesk ticketing and service workflows for Microsoft 365, with Teams, email, Power Automate, and knowledge-base features.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
SteadyPoint Helpdesk manages service requests, tickets, permissions, communications, and collaboration in an Office 365 interface. It supports configurable request types, forms, workflows, triggers, severity-based SLAs, reports, tasks, reminders, and approvals. Tickets can be created from email and managed through Microsoft Teams. Power Automate can be used to create additional actions, and the app requires AAD admin permissions.
Key capabilities
from the Microsoft Marketplace listingRequest Types
Configures different types of service requests.
Customizable Forms
Changes fields and field attributes for each request type.
Customizable Workflows
Collects information from stakeholders and routes requests for action.
Microsoft Teams Integration
Creates, edits, and supports collaboration on tickets through Microsoft Teams.
Email Ticket Creation
Creates tickets directly from email.
Severity-Based SLA
Defines service-level agreements based on severity.
Reports
Presents information graphically about tickets, performance, and resolution time.
Knowledge Base
Provides a place to find solutions without seeking assistance.
Use cases
- A single platform can automate services for several departments.
- Requests can be assigned tasks, reminders, and approvals as part of service processes.
How it compares
Helpdesk is a paid, cloud-deployed listing updated in Dec 2025, while HelpDesk Plus, TeamsDesk, Helpdesk 365, and Desk365 have unknown pricing and cloud deployment. Zendesk Support is also paid and cloud-deployed, with a Dec 2025 update date.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| HelpDesk Plus | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| Helpdesk 365 | Freemium | Cloud | |
| Desk365 | Paid | Cloud | |
| Zendesk Support | Paid | Cloud |
In the catalog
69 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Paid
More from SteadyPoint Solutions
Similar plugins in Power Automate · Customer Service
View all 69 →
TeamsDesk
TeamsDesk lets IT, HR, and internal support teams submit, track, and manage service requests directly inside Microsoft Teams.
Query Minds LLCPrice not published
Microsoft 365A3
Helpdesk 365
Helpdesk 365 uses AI to automate ticket routing, tracking, and resolution within SharePoint and Microsoft Teams.
Apps 365 & HR365Price not published
Microsoft 365KT
Desk365
Enables support agents and end users to create, track, and manage helpdesk tickets directly within Microsoft Teams.
Kani Technologies IncPrice not published
What the vendor says
«This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint …»
Official marketplace listing
Marketplace
Publisher
SteadyPoint Solutions
Updated on marketplace
Facts verified