HelpDesk Plus
Ticketing add-in that lets organizations manage IT, HR, and Finance help requests within SharePoint on Office 365.
Apps 365 & HR365Price not published
Helpdesk 365
by Apps 365 and HR 365Microsoft 365Freemium
Manage support tickets in SharePoint and Microsoft 365 for IT, HR, Finance, and other departments.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides ticket management within SharePoint and Microsoft 365. Employees submit requests using their existing Microsoft 365 sign-in. Requests can be organized for areas such as IT, HR, and Finance. The app can also be added to Microsoft Teams.
Key capabilities
from the Microsoft Marketplace listingSupport ticket creation
Employees can submit help requests through the SharePoint-based ticketing system.
Department-specific requests
The system supports requests for areas including IT, HR, and Finance.
SharePoint placement
The app can be added to SharePoint as a web part or full page.
Teams placement
The app can be added to Microsoft Teams as a personal tab or Teams tab.
Microsoft 365 operation
The app runs within an existing Microsoft 365 subscription without requiring additional cloud services.
How it compares
Helpdesk 365 has a freemium pricing model, while HelpDesk Plus and SteadyPoint HelpDesk have unknown pricing models. All three use cloud deployment. Helpdesk 365 and SteadyPoint HelpDesk were updated in Aug 2026, while HelpDesk Plus was updated in Dec 2025.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| HelpDesk Plus | Price not published | Cloud | |
| SteadyPoint HelpDesk | Price not published | Cloud |
In the catalog
74 plugins in Microsoft 365 · Customer Service
Price distribution: 1 free, 3 freemium, 27 paid, 43 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft 365
Deployment
Cloud
Pricing
Freemium
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Support+ Help On-Demand delivers step-by-step guides, videos, and training modules for Office 365 content management tasks.
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What the vendor says
«Helpdesk 365, a SharePoint ticketing system for Microsoft 365 is a free, fully featured 14-day trial for one Microsoft 365 tenant. Helpdesk 365 is free for up to 1 users forever. This SharePoint helpdesk software is a simple, customizable, Microsoft 365 ticketing system, that ensures your organization can handle every …»