Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
Helpdesk 365
by Apps 365 & HR365Microsoft 365Price not published
Manages support tickets in SharePoint and Microsoft Teams within the Microsoft 365 ecosystem.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Helpdesk 365 manages ticketing in SharePoint and Microsoft Teams. It automates ticket routing, issue tracking, resolution, and response generation using AI, OpenAI, or Copilot. The app includes delegation for pending approvals and tickets, AI-suggested answers before submission, email interaction tracking, and reports. It supports customizable workflows and dashboards, plus integrations with Azure DevOps, Power Automate, Power BI, Teams, Azure, and Dynamics 365.
Key capabilities
from the Microsoft Marketplace listingAI ticket automation
AI automates ticket routing, issue tracking, and resolution.
Generated ticket responses
Agentic AI can generate responses from ticket configuration using OpenAI or Copilot.
Ticket delegation
Approvers and agents can delegate pending approvals and tickets.
Knowledgebase suggestions
AI suggests answers from ticket descriptions before requestors submit tickets.
Mail tracking
Mail Tracker monitors helpdesk emails, tracks interactions, and generates reports.
Workflow customization
Customizable workflows and dashboards can be configured for business needs.
Azure DevOps integration
The app integrates with Azure DevOps for development and IT-related tickets.
Microsoft 365 integration
The app integrates with Microsoft Teams, Azure, Dynamics 365, Power Automate, and Power BI.
Who it's for
The app names IT teams, agents, approvers, and requestors as users or participants in its workflows.
How it compares
Helpdesk 365 and SteadyPoint HelpDesk are both cloud listings updated in Aug 2026, while Helpdesk is a cloud paid listing updated in Dec 2025. SteadyPoint Help Desk is a cloud listing with unknown pricing updated in Jan 2026. AI help desk software and ticketing system - HelpDesk is a cloud paid listing updated in Feb 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| SteadyPoint HelpDesk | Price not published | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud | |
| AI help desk software and ticketing system - HelpDesk | Paid | Cloud |
In the catalog
105 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 55 paid, 44 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Price not published
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SteadyPoint HelpDesk
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SteadyPoint SolutionsPrice not published
Microsoft 365SS
Helpdesk
SteadyPoint Helpdesk automates service requests and ticket workflows across departments within Office 365 environments.
SteadyPoint SolutionsPaid
SteadyPoint Help Desk
SteadyPoint Help Desk is an ITSM ticketing system for Office 365 that manages IT and non-IT trouble tickets across departments.
SteadyPoint SolutionsPrice not published
What the vendor says
«Helpdesk 365 for SharePoint & Microsoft Teams is a ticketing system specifically designed for the Microsoft 365 ecosystem. Recommended by our clients and G2 for its easy-to-use UI, simplicity, security, and customizable helpdesk solutions, it automates the ticketing process effortlessly while remaining affordable for …»