IFS assyst
IFS assyst delivers enterprise service management across IT, HR, facilities, and finance using a no-code workflow environment.
IFSPaid
Desk365
by Kani Technologies IncMicrosoft 365Paid
Manage helpdesk tickets, support requests, workflows, assets, and knowledge resources within Microsoft Teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAutomation
UPDATED ON MARKETPLACE
What it does
Desk365 provides helpdesk and ticketing functions within Microsoft Teams and other tools. It handles customer support requests from email and other channels, with ticket automation, approval management, SLA and round-robin handling, and canned responses. The platform also includes asset management, a knowledge base, mobile access, and AI features for support agents.
Key capabilities
from the Microsoft Marketplace listingTicket management
Manages support tickets from Microsoft Teams, email, and other channels.
Workflow automation
Automates routine tasks and supports approval management.
Asset management
Tracks hardware, software, consumables, and other IT assets.
Knowledge base
Provides a self-help resource for customers seeking answers.
SLA handling
Uses SLA and round-robin features to organize and prioritize tickets.
Canned responses
Provides pre-written templates and responses for common queries.
Mobile access
Provides access and functionality across mobile devices.
Use cases
- HR, marketing, sales, and facilities teams can use Desk365 for departmental service requests.
- Support teams can manage customer requests through Microsoft Teams and other tools.
- Customers can use the knowledge base to find answers.
Who it's for
The vendor names IT, customer support, HR, marketing, sales, and facilities teams.
How it compares
Desk365 is paid and cloud-deployed. Tikit | Modern IT Service Desk for Microsoft Teams is cloud-deployed with unknown pricing, while IFS assyst is paid and cloud-deployed. Desk365 was updated on Mar 2026, compared with Mar 2026 for Tikit | Modern IT Service Desk for Microsoft Teams and Dec 2025 for IFS assyst.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Tikit | Modern IT Service Desk for Microsoft Teams | Not in catalog | ||
| IFS assyst | Paid | Cloud | |
In the catalog
77 plugins in Microsoft Teams · Automation
Price distribution: 4 free, 5 freemium, 32 paid, 36 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«The Desk365 helpdesk and ticketing platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.»
Official marketplace listing
Marketplace
Publisher
Kani Technologies Inc
Updated on marketplace
Facts verified