HelpDesk Plus
Ticketing add-in that lets organizations manage IT, HR, and Finance help requests within SharePoint on Office 365.
Apps 365 & HR365Price not published
SteadyPoint Help Desk
by SteadyPoint SolutionsMicrosoft 365Price not published
Manage IT and non-IT service tickets in Power Automate with workflows, forms, email intake, reports, and Microsoft Teams integration.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
SteadyPoint Helpdesk manages service requests for multiple departments in Power Automate. It supports ticket assignment, customizable request types and forms, workflow routing, email-based ticket creation, reports, service-level agreements, tasks, reminders, and approvals. Tickets can be created, edited, and managed through Microsoft Teams, with Power Automate available for custom actions. The listing states that the helpdesk has been retired and directs users to the ITSM Ticketing System.
Key capabilities
from the Microsoft Marketplace listingAutomatic ticket assignment
Tickets can be assigned automatically.
Custom request forms
Request types and their forms can be configured, including fields and field attributes.
Workflow routing
Workflows collect information from stakeholders and route requests for action.
Email ticket creation
Tickets can be created directly from email.
Microsoft Teams integration
Tickets can be created, edited, and managed through Microsoft Teams.
Ticket reporting
Reports present ticket, performance, and resolution-time information graphically.
Tasks and approvals
Activities support tasks, reminders, and approvals.
Power Automate customization
Power Automate can be used to create actions based on organizational needs.
Use cases
- Service desks can manage IT and non-IT trouble tickets in one platform.
- Multiple departments can use the same environment for service requests.
- Teams can collaborate on tickets through Microsoft Teams.
Who it's for
The listing names service desks, SMEs, enterprises, and departments managing service requests.
How it compares
SteadyPoint Help Desk and HelpDesk Plus are both cloud listings with unknown pricing models; SteadyPoint Help Desk was updated on Jan 2026, while HelpDesk Plus was updated in Dec 2025. Helpdesk 365 is listed as cloud with unknown pricing in one alternative record and cloud with freemium pricing in another, with an update date of Aug 2026. TeamsDesk is cloud with unknown pricing and was updated in Oct 2025, while Desk365 is cloud with unknown pricing and was updated in Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| HelpDesk Plus | Price not published | Cloud | |
| Helpdesk 365 | Freemium | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| Desk365 | Paid | Cloud |
In the catalog
69 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Price not published
More from SteadyPoint Solutions
Similar plugins in Power Automate · Customer Service
View all 69 →Microsoft 365A3
Helpdesk 365
Helpdesk 365 uses AI to automate ticket routing, tracking, and resolution within SharePoint and Microsoft Teams.
Apps 365 & HR365Price not published
TeamsDesk
TeamsDesk lets IT, HR, and internal support teams submit, track, and manage service requests directly inside Microsoft Teams.
Query Minds LLCPrice not published
Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
What the vendor says
«This Helpdesk has been retired. Our new upgraded helpdesk system is now available. Install it via this link ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets. This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience …»
Official marketplace listing
Marketplace
Publisher
SteadyPoint Solutions
Updated on marketplace
Facts verified