Microsoft 365SS
Helpdesk
SteadyPoint Helpdesk automates service requests and ticket workflows across departments within Office 365 environments.
SteadyPoint SolutionsPaid
TeamsDesk
by Query Minds LLCMicrosoft 365Price not published
Manage employee service requests, ticket updates, collaboration, workflows, and Microsoft 365 intake in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
TeamsDesk provides a help desk through a personal app in Microsoft Teams. Users can submit tickets, track request status and notifications, and collaborate through comments and file attachments. The app supports configurable categories, fields, and workflows, along with KPI and workload trend views. It also supports Microsoft 365 services, including Outlook-based email intake.
Key capabilities
from the Microsoft Marketplace listingTicket submission
Users can submit tickets directly in Microsoft Teams.
Request tracking
Users can track requests through status updates and notifications.
Agent collaboration
Users and agents can collaborate through comments and file attachments.
KPI and workload views
The app provides KPI and workload trend views.
Workflow customization
Categories, fields, and workflows can be customized.
Outlook email intake
The app supports Outlook-based email intake through Microsoft 365 services.
Use cases
- IT service desks can handle employee requests within Microsoft Teams.
- HR and People Ops teams can serve employees through the Teams app.
- Facilities teams can manage internal service requests in Teams.
Who it's for
TeamsDesk is intended for IT service desks, HR and People Ops, Facilities, and internal support teams serving employees.
In the catalog
78 plugins in Microsoft 365 · Customer Service
Price distribution: 2 free, 3 freemium, 27 paid, 46 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«TeamsDesk is a powerful and user-friendly help desk solution designed natively for Microsoft Teams. It helps IT, HR, facilities, and internal support teams streamline service requests without leaving the Teams environment. Supported clients: Microsoft Teams (desktop, web, and mobile). With TeamsDesk, users can: - …»