Microsoft 365ZC
Zoho Desk
Zoho Desk organizes support tickets, enables team collaboration, and provides multichannel customer service for businesses.
Zoho Corporation Pvt Ltd.Paid
Zendesk Support
by ZendeskMicrosoft 365Paid
Centralizes customer information and integrates customer support with Microsoft Teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Zendesk Support stores customer information in one location. Its Outlook Add-In connects customer support with email. It provides tools for agent collaboration, information gathering, and automation. A web widget gives customers access to a Help Center and FAQs.
Key capabilities
from the Microsoft Marketplace listingCustomer information hub
Stores customer information in one location.
Outlook support integration
Connects customer support with email through the Outlook Add-In.
Agent collaboration
Supports collaboration between agents and subject matter experts through Outlook Groups and Microsoft Teams.
Support automation tools
Provides tools for information gathering and automation.
Help Center widget
Provides website access to a Help Center and FAQs.
Use cases
- Customer support teams can connect support communication with Outlook email.
- Agents and subject matter experts can collaborate through Outlook Groups and Microsoft Teams.
- Customers can access Help Center and FAQ content from a website.
Who it's for
Customer service agents, subject matter experts, and customer support teams.
How it compares
Zendesk Support and Zoho Desk are paid, cloud-deployed products. TeamsDesk is cloud-deployed with an unknown pricing model. Helpdesk is paid and cloud-deployed, while Helpdesk 365 is cloud-deployed with an unknown pricing model.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Zoho Desk | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| Helpdesk | Paid | Cloud | |
| Helpdesk 365 | Freemium | Cloud |
In the catalog
77 plugins in Microsoft Teams · Customer Service
Price distribution: 2 free, 3 freemium, 27 paid, 45 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«We support you, you support your customers Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personalized to that customer. Integrate your customer support into email with the …»