Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
HelpDesk Plus
by Apps 365 & HR365Microsoft 365Price not published
SharePoint ticketing system for managing requests across IT, HR, Finance, and other departments in Office 365.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
HelpDesk Plus provides a ticketing system within SharePoint and Office 365. Employees can submit tickets with their existing Office 365 login, while organizations configure request types, statuses, fields, departments, business hours, and SLA policies. The listing also describes notifications, dashboards, canned responses, surveys, mobile ticket access, email-based ticket creation, ticket splitting and merging, and connections with Power Automate, APIs, and Power BI. The add-in includes a 14-day trial for one Microsoft 365 tenant and is free for up to one user.
Key capabilities
from the Microsoft Marketplace listingRequest type configuration
Organizations can configure different types of service requests.
Ticket field customization
Organizations can select the fields presented to employees.
Department groups
Departments can be configured for handling requests.
Self-service forms
Users can raise tickets through web forms.
Ticket status settings
Ticket statuses can be configured for organizational needs.
SLA policies
SLA policies can be defined based on severity.
Notification controls
Notifications for ticket triggers can be enabled or disabled.
Ticket operations
Premium features include ticket splitting, ticket merging, duplicate-response detection, and ticket creation from emails.
Use cases
- Employees can submit help requests for IT, HR, Finance, and other configured departments.
- Support staff can open and work on tickets from mobile phones.
- Teams can use Power BI to create multiple dashboards for the helpdesk.
Who it's for
The listing names admins, supervisors, agents, and users.
How it compares
HelpDesk Plus has an unknown pricing model and cloud deployment, while Helpdesk 365 has a freemium pricing model and cloud deployment. HelpDesk Plus was updated on Dec 2025, while Helpdesk 365 was updated on Aug 2026. Helpdesk has a paid pricing model, cloud deployment, and a Dec 2025 update date.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Helpdesk 365 | Freemium | Cloud |
In the catalog
76 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 27 paid, 43 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Helpdesk Plus, a SharePoint ticketing system for Office 365 is a free, fully featured 14-day trial for one Microsoft 365 tenant. Helpdesk Plus is free for up to 1 user forever. This SharePoint helpdesk software is a simple, customizable, office 365 ticketing system, that ensures your organization can handle every …»