HelpDesk Plus
Ticketing add-in that lets organizations manage IT, HR, and Finance help requests within SharePoint on Office 365.
Apps 365 & HR365Price not published
SteadyPoint HelpDesk
by SteadyPoint SolutionsMicrosoft 365Price not published
Manage IT and non-IT service tickets in Microsoft 365.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
SteadyPoint HelpDesk manages IT and non-IT service requests. It supports configurable request types, forms, workflows, and triggers. Tickets can be created by email and created, edited, and collaborated on through Microsoft Teams. The listing also includes tasks, reminders, approvals, a knowledge base, SLA settings, reports, and Power Automate customization.
Key capabilities
from the Microsoft Marketplace listingAutomatic assignment
Tickets can be assigned automatically.
Custom request types
Different service request types can be configured.
Customizable forms
Forms can be configured for each request type, including fields and field attributes.
Customizable workflows
Workflows collect information from stakeholders and route requests for action.
Microsoft Teams support
Tickets can be created, edited, and collaborated on through Microsoft Teams.
Email ticket creation
Tickets can be created directly from email.
SLA configuration
SLAs can be defined based on severity.
Ticket reports
Reports present information about tickets, performance, and resolution time graphically.
Use cases
- One platform can be used for service requests from several departments.
- Activities can include tasks, reminders, and approvals.
Who it's for
The listing names service desks, SMEs, enterprises, and multiple departments.
How it compares
SteadyPoint HelpDesk is a cloud listing with an unknown price type. HelpDesk Plus and one Helpdesk 365 listing also have unknown price types and cloud deployment, while another Helpdesk 365 listing is freemium and cloud-based. Desk365 has an unknown price type with cloud deployment, and IT Helpdesk: IT Support Software for SharePoint & M365 has a paid price type with cloud deployment.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| HelpDesk Plus | Price not published | Cloud | |
| Helpdesk 365 | Freemium | Cloud | |
| Desk365 | Paid | Cloud | |
| IT Helpdesk: IT Support Software for SharePoint & M365 | Paid | Cloud |
In the catalog
70 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 26 paid, 38 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Price not published
More from SteadyPoint Solutions
Similar plugins in Power Automate · Customer Service
View all 70 →Microsoft 365A3
Helpdesk 365
Helpdesk 365 uses AI to automate ticket routing, tracking, and resolution within SharePoint and Microsoft Teams.
Apps 365 & HR365Price not published
Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
Microsoft 365KT
Desk365
Enables support agents and end users to create, track, and manage helpdesk tickets directly within Microsoft Teams.
Kani Technologies IncPrice not published
What the vendor says
«ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets. This is SteadyPoint Helpdesk, Microsoft 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Microsoft 365 Experience to the next level, collaboration made simple with a familiar Microsoft 365 look and feel …»
Official marketplace listing
Marketplace
Publisher
SteadyPoint Solutions
Updated on marketplace
Facts verified