Microsoft 365SS
Helpdesk
SteadyPoint Helpdesk automates service requests and ticket workflows across departments within Office 365 environments.
SteadyPoint SolutionsPaid
Desk365
by Kani Technologies IncMicrosoft 365Price not published
Manage support tickets, notifications, and ticket operations within Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Desk365 lets agents view knowledge base articles, check ticket status, reply to tickets, add notes, and change ticket properties from Microsoft Teams. Messages from direct chats or public groups can be converted into trackable tickets through the Desk365 Support Bot. Tickets from email, chat, and support portals are collected in Microsoft Teams. The add-in also supports customizable ticket fields and forms, command-based ticket operations, and mobile ticket operations.
Key capabilities
from the Microsoft Marketplace listingAI-powered ticketing
The Desk365 Support Bot converts direct or public Microsoft Teams messages into trackable tickets.
Ticket notifications
Microsoft Teams push notifications report ticket updates to customers.
Centralized ticket collection
Tickets from email, chat, and support portals are collected within Microsoft Teams.
Custom ticket forms
Ticket fields and forms can be customized, including different forms for departments.
Microsoft integrations
Desk365 integrates with Power Automate, Power BI, and Azure Entra ID.
Mobile ticket operations
Ticket status checks and multiple ticket operations are available from mobile phones.
Who it's for
Desk365 is for help desk agents, customers, end users, and support teams.
How it compares
Desk365 and Helpdesk both use cloud deployment, while Desk365 has an unknown pricing model and Helpdesk is paid. SteadyPoint HelpDesk, TeamsDesk, and SteadyPoint Help Desk also use cloud deployment and have unknown pricing models. AzureDesk uses cloud deployment with a paid pricing model, like Helpdesk but unlike Desk365. The alternatives have update dates from Oct 2025 through Aug 2026, while Desk365 was updated on Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Helpdesk | Paid | Cloud | |
| SteadyPoint HelpDesk | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud | |
| AzureDesk | Paid | Cloud |
In the catalog
70 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 26 paid, 38 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Price not published
Similar plugins in Power Automate · Customer Service
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SteadyPoint HelpDesk
Ticketing and service request automation for Microsoft 365, built for SMEs and enterprises managing multiple departments.
SteadyPoint SolutionsPrice not published
TeamsDesk
TeamsDesk lets IT, HR, and internal support teams submit, track, and manage service requests directly inside Microsoft Teams.
Query Minds LLCPrice not published
AzureDesk
Converts emails sent to an unlimited number of addresses into tickets, with the helpdesk running on Microsoft Cloud.
AzureDesk IncPaid
What the vendor says
«Desk365 is a comprehensive Microsoft Teams Ticketing and Helpdesk System, empowering agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. View solution articles from your Knowledge Base, check on ticket status, reply to tickets, add notes, change ticket properties, and do …»
Official marketplace listing
Marketplace
Publisher
Kani Technologies Inc
Updated on marketplace
Facts verified