eGain for Salesforce
Integrates AI knowledge management and customer engagement apps with Salesforce Service Cloud for agent support.
eGain CorporationPaidCompare
Salesforce · Customer Service
Customer Service — Salesforce
546 customer service apps for Salesforce
1440 Mobile - Digital Engagement and OmniChannel natively on iOS & Android!
Manage Salesforce customer conversations, CRM data, leads, and opportunities on iOS and Android.
1440 - More Success / MinutePaidCompare
InGenius | Computer Telephony Integration (CTI) for Service and Sales
Connects Avaya, Cisco, Genesys, and Asterisk phone systems to Salesforce for inbound and outbound call center workflows.
Upland SoftwarePaidCompare
DaVinci Toolkit for Salesforce by AMC Technology
Connects Salesforce with contact-center systems and AI services for coordinated interactions and agent tools.
AMC TechnologyPaidCompare
SMS for Salesforce - Number 1 Salesforce SMS Application
Send and receive SMS from Salesforce records, list views, Workflow Rules, Apex Triggers, and Apex code.
Unionsoft Technology (HK) LimitedFreemiumCompare
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
Builds and sends surveys in Salesforce, with response analytics and Agentforce Messaging support.
VicassoPaidCompare
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Provides CRM CTI functions in Salesforce Platform for Cisco, Genesys, and AWS Contact Center.
Consilium Software IncPaidCompare
Virtual Call Centre by CloudSteer
Manage inbound, outbound, and missed calls in Salesforce with automated records and call recordings.
Cloudsteer Technology Pte LtdPaidCompare
Skedulo | Mobile Workforce Management, Employee Scheduling, Field Service
Manage deskless-workforce scheduling, job execution, messaging, and operational analysis in Field Service.
SkeduloPaidCompare
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Connects NICE CXone contact center functions with Salesforce for customer context, interaction routing, and agent controls.
NICE CXonePaidCompare
Comm100 Live Chat for Salesforce
Manage real-time digital conversations in Salesforce Platform and create records from live chats or offline messages.
Comm100FreeCompare
Mitel® MiVoice Integration for Salesforce R2
Place and manage calls in Salesforce using MiVoice, with contact lookup, call controls, and activity notes.
Mitel Networks CorporationFreeCompare
ServiceMax FieldFX®
Manage mobile field work, quoting, ticketing, equipment, contracts, and labor in Revenue Cloud (CPQ).
ServiceMax, Inc.PaidCompare
Noble® SmartEngage
Integrates telephony and contact-center controls into Salesforce for inside sales and customer service teams.
Noble Systems CorporationFreeCompare
SurveyMonkey Enterprise for CX: Surveys for Salesforce
Collect customer feedback through surveys and connect responses with Salesforce data.
SurveyMonkeyPaidCompare
Mobile Forms, Tables & Checklists for Salesforce by FieldKo
Create and complete inspection forms, checklists, and surveys in Salesforce Field Service.
FieldKoPaidCompare
Medallia Sales & Service Experience for Salesforce
Unifies customer feedback and analytics with Salesforce data in Experience Cloud.
Medallia, Inc.PaidCompare
NEWT Connector for Salesforce
Connects Salesforce Platform with a NEWT Managed PBX for call search, click-to-call, call controls, and task notes.
Fibernetics Corp - beyond telecomPaidCompare
Connected Community
Connects Salesforce Platform user data with online communities for customer interaction and knowledge sharing.
Higher LogicPaidCompare
link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
Connects Salesforce Platform with PBX and call-center systems for customer identification, call handling, transcripts, routing, and reporting.
YouCon GmbHPaidCompare
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Manage contact center calls, routing, IVR, reporting, and agent controls inside Salesforce.
Cisco Systems, Inc.PaidCompare
Open CTI plugin for VoIP Studio - easy installation
Handles inbound and outbound VoIP calls within Salesforce, with click-to-call and incoming-number recognition.
VoIPstudioFreemiumCompare
