Twilio for Salesforce Voice - BYOT
Connects Twilio telephony with Salesforce for routed inbound and outbound contact center interactions.
TwilioPaid
Virtual Call Centre by CloudSteer
by Cloudsteer Technology Pte LtdSalesforcePaid
Manage inbound, outbound, and missed calls in Salesforce with automated records and call recordings.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Virtual Call Centre manages inbound, outbound, and missed calls in Salesforce. It creates leads, cases, or custom object records without user input and stores call recordings as MP3 files in Salesforce file storage. The add-in provides call forwarding configuration, including when users are not logged in, and can integrate with phone line service providers.
Key capabilities
from the Salesforce AppExchange listingInbound call handling
Manages inbound calls within Salesforce.
Outbound call handling
Manages outbound calls within Salesforce.
Missed call management
Captures and manages missed calls.
Automatic record creation
Creates lead, case, or custom object records without user input.
Call recording storage
Stores call recordings as MP3 files in Salesforce file storage.
Call forwarding logic
Configures call forwarding logic that operates when users are not logged in.
Use cases
- A contact centre can capture every prospect or lead automatically.
How it compares
Open CTI plugin for VoIP Studio supports inbound and outbound call handling, click-to-call from the Salesforce panel, and opening an associated contact or adding a lead for incoming calls. Virtual Call Centre also manages missed calls, creates records for cases and custom objects, supports call forwarding logic when users are not logged in, and stores recordings as MP3 files in Salesforce file storage. Work The Lead connects Salesforce users with a live call centre for campaigns such as order taking, lead capture, appointment setting, and outbound projects.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Open CTI plugin for VoIP Studio - easy installation | Freemium | Cloud | Not published |
| Work The Lead | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Virtual Call Center is an amazing solution for managing your inbound, outbound or even the missed calls with call recordings, built natively on Force.com. It automates record creation without any user inputs, be it a lead, case or any custom object. VCC overcomes the challenge of user dependency with sure shot …»
Official marketplace listing
Marketplace
Publisher
Cloudsteer Technology Pte Ltd
Updated on marketplace
Facts verified