Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs
Routes Salesforce leads, cases, opportunities, and custom objects using assignment rules, territories, round robin, and SLAs.
NC SquaredPaid
Esna iLink
by EsnaSalesforcePaid
Manage calls in Salesforce Sales Cloud with click-to-call, call tracking, call logs, and caller record pop-ups.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
Esna iLink adds call controls and communication functions to Salesforce Sales Cloud and Service Cloud. It logs incoming and outgoing calls in Salesforce, searches for incoming caller numbers, and opens the matching caller record. The add-in supports click-to-call, call management, call tracking, screen-pops, and softphone or CTI capabilities. Phone system integrations include IP- and TDM-based systems, with some capabilities varying by manufacturer.
Key capabilities
from the Salesforce AppExchange listingClick-to-call
Starts calls from within Salesforce.
Call management
Provides call control within Salesforce.
Automatic call logging
Records incoming and outgoing calls in Salesforce.
Caller screen-pops
Searches Salesforce for an incoming number and opens the caller's record.
Call tracking
Tracks calls made through Salesforce.
Phone system integration
Connects Salesforce with IP- and TDM-based phone systems, including systems from Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, and Broadsoft.
In the catalog
14 plugins in Sales Cloud · Customer Service
Price distribution: 1 freemium, 13 paid
Pricing & deployment
Platform
Salesforce
Product
Sales Cloud
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Manage calls right from Salesforce Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is …»