Survey Force by Salesforce Labs
Collects survey feedback in Salesforce using selectable or free-text questions distributed through email templates or Sites.
Salesforce LabsFreeCompare
Salesforce · Customer Service
Customer Service — Salesforce
546 customer service apps for Salesforce
CronSights SLA & Lifecycle Metrics — Meet Every Customer Commitment
Measure support-case lifecycle stages, durations, SLA results, and transfer rates in Salesforce Service Cloud.
CronSightsPaidCompare
SalesforceCI
Conversive Live and Automated Chat for Salesforce
Links live and automated chat with Salesforce to identify visitors, associate records, and manage cases.
Conversive, IncPaidCompare
Case Merge Premium: Automatically Detect and Merge Duplicate Cases
Detect and merge duplicate cases in Agentforce.
VicassoPaidCompare
Qualtrics - Customer Experience Management for Salesforce
Connect Qualtrics feedback workflows, surveys, and response data with Salesforce.
QualtricsFreemiumCompare
3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management
Provides inbound, outbound, and blended contact-center functions in Salesforce, including routing, dialing, and lead management.
3CLogicPaidCompare
Glance Cobrowse
Provides cobrowsing in Salesforce Platform for websites, PDFs, mobile apps, and customer support sessions.
GlancePaidCompare
Case Flags: Intelligent Prioritization for Customer Service Teams
Prioritize and manage support cases with color-coded flags, SLA tracking, and workload views in Service Cloud.
VicassoPaidCompare
Skype Click-to-Call for Mac and PC
Place Skype calls from Salesforce Platform leads, contacts, and accounts, with activity logging.
VersatileCapitalist, IncFreeCompare
High Volume Case Responder
Review Service Cloud case communications and manage high-volume email with threading, templates, and knowledge links.
Stone CobraPaidCompare
Knowledge Centered Support
Searches and creates knowledge articles during case handling in Salesforce Platform.
Stone CobraPaidCompare
SalesforceCC
SATPro
Create custom Service Cloud satisfaction surveys, trigger them with rules, and map responses to Salesforce objects.
CSS CorporationPaidCompare
Complaints Pro for All Industries
Manage customer complaints, evidence, communications, and reporting in Salesforce Platform.
CausiaPaidCompare
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx
Connects Microsoft Teams Phone with Salesforce Service Cloud for call handling, caller context, and activity logging.
UnaricPaidCompare
VirtuOz Intelligent Virtual Agent for Salesforce
Provides automated customer assistance in Service Cloud through web, mobile, and social media channels.
Nuance CorporationPaidCompare
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
Manage voice, case, email, and omnichannel contact-center interactions inside Salesforce.
Bucher + SuterPaidCompare
Public Knowledge for Mobile, Web and Facebook - version 3
Publishes Salesforce Knowledge articles through a public site on Salesforce Platform, with search-engine and Facebook access.
Salesforce LabsFreeCompare
SalesforcePS
prairieFyre Contact Center Agent Desktop Application
Monitor contact center performance in Salesforce Platform with real-time oversight, historical reporting, and interactive call control.
prairieFyre SoftwarePaidCompare
SnapRealty
Manage sales and customer service processes for a real-estate developer in Salesforce Platform.
SnapSystemsPaidCompare
Webex Contact Center CTI Connector for Salesforce
Connects Webex Contact Center with Salesforce for embedded call handling, customer record pop-ups, activity logs, and reporting.
Cisco Systems, IncFreemiumCompare
FieldBuddy - your adaptable field service management platform
Manages work orders and field service dispatching within Salesforce Field Service.
FieldBuddyPaidCompare
Olark Live Chat
Provides website live chat in Salesforce Platform for conversations with browsing customers.
OlarkPaidCompare
