Content Standard Checklist for Knowledge (formerly Article Quality Index, AQI)
Tracks Salesforce Knowledge article audits and quality trends within Salesforce Platform.
Salesforce LabsFreeCompare
Salesforce · Customer Service
Customer Service — Salesforce
136 customer service apps for Salesforce
Utility Bot
Answers utility customer questions and handles outage, service, usage, and bill-status requests in Salesforce Platform.
Salesforce LabsFreeCompare
Bot 360
Embeds a bot on websites or Salesforce communities to collect leads and let visitors submit and track support cases.
Salesforce LabsFreeCompare
Email for Case
Send emails from Salesforce case records to internal users or external recipients, using a standard template or custom text.
GyanSys IncFreeCompare
Astrea Case Close
Close Salesforce Cases from the detail page by selecting a status, reason, and related comment.
Astrea IT Services Pvt LtdFreeCompare
Insurance Einstein Bot
Provides insurance self-service conversations, quotes, appointments, and renewals within Salesforce Platform.
Salesforce LabsFreeCompare
Einstein Bots for Financial Services Cloud
Handles transactional queries in Financial Services Cloud, including lost-card reports, card blocking, and travel-plan registration.
Salesforce LabsFreeCompare
Simple Case SLA Timer
Track case-closure timing in Salesforce Essentials with a configurable SLA window and remaining-time display.
Salesforce LabsFreeCompare
Rider Bot: Field Service Lightning Appointment Management
Manage Field Service appointments through customer messaging, including updates, self-scheduling, and resource availability.
Salesforce LabsFreeCompare
Case Notification on E-mail and Community Post
Notifies Salesforce Platform case owners when customers reply by email or post in the community.
Salesforce LabsFreeCompare
Healthcare (HLS) Payer Chatbot
Captures member intent in a Salesforce Platform chatbot for healthcare payer inquiries and case creation.
springML, Inc.FreeCompare
Einstein Contact Us Bot
Converts Salesforce Platform web forms into conversations for creating, qualifying and routing Leads and Cases.
Salesforce LabsFreeCompare
Troubleshoot My Device
Provides a Salesforce Platform Flow Template for video troubleshooting, visit scheduling, expert assignment, case handling, and activity logging.
Salesforce LabsFreeCompare
Case Labels
Assigns color-coded labels to cases in Salesforce Platform for service-agent workflows and reporting.
adelforceFreeCompare
Quick Case Creation
Creates Salesforce Platform cases, assigns an account, and attaches a file.
Salesforce LabsFreeCompare
Lifeblood
Connects blood donors with people requesting blood through Salesforce and sends notifications with request details.
Salesforce LabsFreeCompare
Chat Lightning Web Component Pack
Provides eight example Lightning Web Components for rich-media interactions in Salesforce Chat and Einstein Bot experiences.
Salesforce LabsFreeCompare
Dataxoom
Manage DataXoom subscriber status and information within Salesforce Platform.
DataXoomFreeCompare
Narvar Track Connect & Care
Triggers Salesforce case creation for order and shipping incidents and displays Narvar delivery data for customer care teams.
NarvarFreeCompare
GoTo for Salesforce
Connect GoTo calling with Salesforce Lightning for call alerts, customer records, notes, follow-ups, and call tracking.
LogMeIn, Inc.FreeCompare
Skedulo | Disability & Healthcare for Australia
Manage disability and healthcare scheduling, rosters, service jobs, and timesheets in Salesforce with Skedulo and Lumary.
SkeduloFreeCompare
Hexaware CarrotCube Patient Engagement Solution
Manage patient engagement and clinical workflows in Salesforce Health Cloud.
Hexaware TechnologiesFreeCompare
