SmartCase by EpiAnalytics, Inc.
Classifies customer contacts and analyzes sentiment in Salesforce Platform.
EpiAnalytics, Inc.Paid
Quick Case Creation
by Salesforce LabsSalesforceFree
Creates Salesforce Platform cases, assigns an account, and attaches a file.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Agents can create a new case, assign an account to it, and attach a file during case creation.
Key capabilities
from the Salesforce AppExchange listingCase creation
Creates a new case in Salesforce Platform.
Account assignment
Assigns an account to the new case.
File attachment
Attaches a file to the case.
Who it's for
Agents.
How it compares
Quick Case Creation creates a case while assigning an account and attaching a file. Optimized Case Assignment assigns cases based on origin, priority, and shift, while SmartCase classifies emails, cases, leads, surveys, and community comments using machine learning and sentiment analysis.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Optimized Case Assignment | Free | Cloud | |
| SmartCase by EpiAnalytics, Inc. | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Record Assignment - Queues & Users by Cloud Orca
Manage queues and assign Salesforce records to users in Salesforce Platform.
Cloud Orca LimitedFree
Case + File Upload
Create Salesforce cases and attach files in one transaction without changing screens.
VISEOFree
DeciZone Interactive Decision Trees: Automated Customer Support & Knowledge Base
Guides Salesforce Case, Lead, and Opportunity workflows with interactive decision trees and navigable flowcharts.
DeciZone.comPaid
What the vendor says
«Let an agent quickly and conveniently create a new case, while assigning an account to it and attaching a file.»