Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Case Notification on E-mail and Community Post
by Salesforce LabsSalesforceFree
Notifies Salesforce Platform case owners when customers reply by email or post in the community.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Sends custom notifications to case owners when customers respond by email or add a community post. Notifications appear in the console and mobile app. The package includes two Process Builders and a Custom Notification; queues are not notified by default.
Key capabilities
from the Salesforce AppExchange listingEmail reply notifications
Notifies the case owner when a customer sends an update by email.
Community post notifications
Notifies the case owner when a customer posts a case update in the community.
Console and mobile alerts
Delivers notifications to agents in the Salesforce console and mobile app.
Case owner targeting
Sends notifications only to the case owner and does not notify queues by default.
Who it's for
This add-in is for customer service agents who own cases.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
Data Sync Pro
Automates data processing, rules, UI lists, action buttons, and cross-org synchronization in Salesforce Platform.
PUSHTOPICFreemium
What the vendor says
«Cases are falling through the cracks because agents aren't receiving notifications when customers email back with an update, negatively impacting CSAT and retention Solution: Custom notifications, a feature in the Summer '19 Release, provides real-time notifications to agents right in the console and mobile app …»