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Case Labels

by adelforceSalesforceFree
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Assigns color-coded labels to cases in Salesforce Platform for service-agent workflows and reporting.

Facts verified appexchange.salesforce.comAd-free rankings
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
Case Labels — screenshot from the Salesforce AppExchange listing

What it does

Case Labels lets service agents apply labels to cases according to a case management process. Each label can have a specified color for display in the Service Console or a general app, and managers can run reports on the labels.

Key capabilities

from the Salesforce AppExchange listing

Case labeling

Service agents can apply labels to cases according to a case management process.

Label color settings

Each label can be assigned a color.

Console display

Assigned colors determine how labels appear in the Service Console or a general app.

Case reports

Managers can run reports on the case labels.

Who it's for

Service agents and managers.

In the catalog

642 plugins in Salesforce Platform · Customer Service

Price distribution: 308 free, 63 freemium, 271 paid

More Salesforce plugins • Customer Service plugins

Pricing & deployment

Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free

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What the vendor says

«Service agents will be able to literally label cases according to specific case management process. They will get immediate clarity, and ability to prioritize or differentiate between cases quickly by color-coordinating your case labels. Managers can run also reports on it. Instructions > …»

Official marketplace listing

Marketplace
Salesforce AppExchange ↗
Publisher
adelforce
Updated on marketplace
Facts verified