Mindsay: Customer Service Chatbot and Agent Handover
Automates customer support in Salesforce with multilingual chatbots, rich media responses, and handover to human agents.
MindsayPaid
Utility Bot
by Salesforce LabsSalesforceFree
Answers utility customer questions and handles outage, service, usage, and bill-status requests in Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides a chatbot for utility service providers, powered by Salesforce Lightning Platform and Einstein. Customers can use a ZIP code to view or report outages and request outage updates by email or text. The bot also logs service transfer or stop requests, provides status updates, and gives customers information about energy usage and bill-payment status.
Key capabilities
from the Salesforce AppExchange listingOutage reporting
Customers can view or report outages by entering a ZIP code.
Outage notifications
Customers can request outage updates by email or text.
Service requests
The bot logs requests to transfer or stop utility services.
Request status updates
The bot provides updates on the status of service requests.
Usage and bill status
Customers can learn about energy usage and bill-payment status.
Who it's for
Utility service providers, their customers, and service agents.
How it compares
Utility Bot handles utility-specific workflows such as outage reporting, outage notifications, service transfers or stops, energy usage, and bill-payment status in Salesforce Platform. Mindsay provides conversational AI chatbots for customer requests and agent handover, with natural-language support across languages. IrisAgent focuses on automated tagging, routing, and generated answers, while USU Agent Assist provides contextual knowledge search and editorial workflows within Salesforce.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Mindsay: Customer Service Chatbot and Agent Handover | Paid | Cloud | Not published |
| IrisAgent | Free | Cloud | |
| Assist | Price not published | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Utility bot, a versatile and scalable chatbot for utility service providers that answers commonly asked questions. This bot is powered by Salesforce Lightning Platform and Einstein to make your service interactions seamless. It’s the ultimate helper that can assist with automation of repetitive tasks. Your customers …»