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Rider Bot: Field Service Lightning Appointment Management
by Salesforce LabsSalesforceFree
Manage Field Service appointments through customer messaging, including updates, self-scheduling, and resource availability.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides customer notifications when service appointments change and lets customers schedule appointments through a messaging channel. It also displays current resource availability for scheduling.
Key capabilities
from the Salesforce AppExchange listingAppointment notifications
Sends customers notifications about updates to their service appointments across messaging channels.
Customer scheduling
Lets customers schedule their own service appointments through a messaging channel.
Resource availability
Shows customers current availability information for resource scheduling.
Who it's for
Customers managing Field Service appointments.
In the catalog
38 plugins in Field Service · Customer Service
Price distribution: 11 free, 4 freemium, 23 paid
Pricing & deployment
Platform
Salesforce
Product
Field Service
Deployment
Cloud
Pricing
Free
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What the vendor says
«1. Send Customer *notifications on updates* to their service appointments on any channel 2. Allow Customers to *schedule their own appointments* over the messaging channel of their choice. 3. Customers see *live availability information* for resource scheduling. Send Customer *notifications on updates* to their …»