Case + File Upload
Create Salesforce cases and attach files in one transaction without changing screens.
VISEOFree
Bot 360
by Salesforce LabsSalesforceFree
Embeds a bot on websites or Salesforce communities to collect leads and let visitors submit and track support cases.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Bot 360 can be embedded on a website or placed on a Salesforce community. Visitors can submit support cases and track their status, and the bot can collect leads. Administrators can configure which products it shows and customize it with Salesforce platform builders.
Key capabilities
from the Salesforce AppExchange listingWebsite embedding
Provides an HTML embed for placing the bot on a website.
Community placement
Can be placed on a Salesforce community.
Lead collection
Supports converting website visitors into leads.
Case tracking
Lets visitors submit support cases and track their status.
Product selection
Administrators can configure which products the bot displays.
Who it's for
Salesforce administrators who customize the bot.
How it compares
Bot 360 lets visitors submit support cases and track their status through a bot placed on a website or Salesforce community. Pega Process Extender for Salesforce Lightning adds Pega case management to the Salesforce Lightning interface and connects Salesforce to a Pega application.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Pega Process Extender for Salesforce Lightning | Paid | Cloud | |
| Case + File Upload | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Bot 360 try to make sure, You don't leave your brand visitors in the web and help you to convert the visitors to leads. In addition to that, it also helps your users to raise support cases and help them track the status of the case. The bot comes up with an embed html mark to put in your current website or anywhere …»