RingCentral Engage Digital - The omni-digital customer care platform
Connects digital customer-service channels in Salesforce for agent replies, customer context, and live activity dashboards.
RingCentral, IncPaidCompare
Salesforce · Customer Service
Customer Service — Salesforce
546 customer service apps for Salesforce
Coosto for Salesforce | The Sales & Service Cloud Connector
Connects social media customer conversations with Salesforce Service Cloud for synchronized interactions, customer views, and quick replies.
CoostoPaidCompare
AgentBot
Automates customer service and sales conversations in Salesforce Platform through text and voice channels.
AivoPaidCompare
Field Service Dashboards
Provides dashboards for Field Service work orders, appointments, accounts, technicians, inventory, and administration.
Salesforce LabsFreeCompare
Language IO for Salesforce Enhanced Chat: Fast, accurate and secure translations
Provides real-time translation for customer service agents using Salesforce Enhanced Chat.
Language IOPaidCompare
Forsta CRM Connector for Salesforce
Access Forsta Plus Voice of the Customer data and open Service Cloud cases from Salesforce.
ForstaFreemiumCompare
Mobile Digital Engagement by CallVU
Support customer engagement through bots, mobile, and calls in Salesforce.
CallVUPaidCompare
Astrea Case Merge
Merge duplicate Salesforce Cases by selected criteria and combine related Email Messages, Comments, Attachments, and Files.
Astrea IT Services Pvt LtdFreeCompare
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Manage voice, SMS, and WhatsApp contact-center work with AI agents and analytics inside Salesforce Service Cloud.
NatterboxPaidCompare
Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR
Connects a cloud contact center with Salesforce for telephony, call routing, interaction tracking, and reporting.
Orange BusinessPaidCompare
Pypestream
Provides conversational AI and transactional messaging for Salesforce Platform.
Pypestream, Inc.FreemiumCompare
FieldAx - Field Service Management(FSM) Software for SMEs
Manage field service scheduling, mobile work, jobs, reports, and inventory in Salesforce Field Service.
Merfantz Technologies Pvt. LtdPaidCompare
Salesforce Case Deflection Reporting Package for Lightning Communities
Adds a case-deflection metrics dashboard and reports to Salesforce Communities.
Salesforce LabsFreeCompare
Content Standard Checklist for Knowledge (formerly Article Quality Index, AQI)
Tracks Salesforce Knowledge article audits and quality trends within Salesforce Platform.
Salesforce LabsFreeCompare
Utility Bot
Answers utility customer questions and handles outage, service, usage, and bill-status requests in Salesforce Platform.
Salesforce LabsFreeCompare
Bot 360
Embeds a bot on websites or Salesforce communities to collect leads and let visitors submit and track support cases.
Salesforce LabsFreeCompare
Broadvoice for Salesforce
Adds inbound record matching, outbound click-to-dial, and call notes to Salesforce communications.
BroadvoicePaidCompare
SearchUnify - Enterprise Agentic AI Platform for Salesforce
Adds AI agents, knowledge tools, self-service, and support analytics to Salesforce Agentforce.
Grazitti Interactive™PaidCompare
Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases
Categorizes Salesforce Cases with NLP to detect customer questions, product mentions, bugs, and recurring issues.
Cx MOMENTSPaidCompare
Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Manages inbound and outbound calls in Salesforce Platform with CTI, IVR, ACD, and contact center monitoring.
AXIALYSPaidCompare
Email for Case
Send emails from Salesforce case records to internal users or external recipients, using a standard template or custom text.
GyanSys IncFreeCompare
SightCall Visual Support for Salesforce
Provides AR-enabled live video support and remote guidance within Salesforce Field Service.
SightCall, IncPaidCompare
