Intelligent Communication Manager
Manage customer conversations in Salesforce Platform across chat channels with bots, agent handoff, routing, and reporting.
Maaz TechnologiesFreemium
AgentBot
by AivoSalesforcePaid
Automates customer service and sales conversations in Salesforce Platform through text and voice channels.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
AgentBot creates conversational journeys for customer service and sales processes in Salesforce Platform. It identifies the intent behind customer questions and handles text and voice conversations. It can connect to Salesforce Chat so a human agent can join a conversation and transfer it back to AgentBot. Analytics dashboards provide reports and real-time measurement.
Key capabilities
from the Salesforce AppExchange listingConversational journeys
Creates automated conversational journeys for customer service and sales processes.
Text and voice conversations
Handles customer interactions through text and voice channels using semantic identification of question intent.
Salesforce Chat handoff
Connects to Salesforce Chat so a human agent can join the conversation and transfer it back to AgentBot.
Analytics dashboards
Provides dashboards for reports and real-time measurement of the solution.
Third-party connections
Connects with third-party platforms for customer query resolution.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Create conversational journeys that automate customer service and sales processes and offer instant solutions to customers’ demands. AgentBot is a no-code Conversational AI platform developed so that any team of any company can design and implement effective customer experiences across the main digital channels. How …»