Cobrowse for Android, iOS, and Web
Adds co-browsing, screen sharing, annotation, and optional remote control to Salesforce records and admin tools.
Cobrowse.io LLCPaid
Glance Cobrowse
by GlanceSalesforcePaid
Provides cobrowsing in Salesforce Platform for websites, PDFs, mobile apps, and customer support sessions.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Glance opens from Salesforce records and connects with customers in applications, portals, and websites. Agents can highlight, gesture, scroll, and guide customers through website content, PDFs, and different domains while masking or redacting sensitive information. Sessions can include document sharing, multiple participants, screen sharing, and video. Mobile app sessions support guidance, video, sensitive-field masking, and streaming from a customer's camera.
Key capabilities
from the Salesforce AppExchange listingWebsite cobrowsing
Sessions support highlighting, gestures, scrolling, and guidance across website content, PDFs, and domains.
Sensitive data masking
Sensitive data, fields, elements, and pages can be masked or redacted during website sessions.
Mobile app guidance
Mobile sessions support highlighting, gestures, video, and masking for sensitive fields, elements, or screens.
Document sharing
Advanced cobrowsing supports sharing documents during sessions.
Multi-user sessions
Advanced cobrowsing supports sessions with multiple participants.
Screen sharing and video
Advanced cobrowsing supports screen sharing and video.
Mobile camera streaming
Customers can stream video from a mobile camera to provide live context during support.
In the catalog
1,106 plugins in Salesforce Platform · Customer Service
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«A top five bank in the U.S. assists an estimated 1 in 4 customers in completing various online transactions, such as opening accounts, depositing checks, applying for loans, and more, across multiple domains on both desktops and mobile devices. A top wealth management company advises over 50 million individuals with …»