Zendesk Support
Zendesk Support gives agents collaboration and automation tools and delivers personalized customer support across channels.
ZendeskPaid
ServiceDesk Plus Cloud
by Zoho Corporation Pvt Ltd.Microsoft 365Paid
Runs cloud-based IT service management for Microsoft Teams, covering tickets, assets, projects, changes, requests, and approvals.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Covers incident, problem, change, asset, project, release, and space management. The service desk also includes a configuration management database, service catalog, self-service portal, live chat, knowledge base, and mobile applications. Workflows can include service-level agreements, approval stages, ticket updates, and automated change processes. End users can reset passwords, unlock Active Directory accounts, and update account details through the portal.
Key capabilities
from the Microsoft Marketplace listingIncident management
Handles IT ticket lifecycles and service-level agreements.
Asset management
Supports asset utilization and license compliance activities.
Project management
Supports project creation, resource allocation, progress tracking, and links to requests or changes.
Configuration database
Maps configuration item relationships and shows potential outage or change effects.
Service catalog
Publishes available services with custom service-level agreements and staged approvals.
Change workflows
Coordinates change planning, approvals, and implementation with automated workflows.
Self-service portal
Lets end users submit requests and view ticket progress and approvals.
Knowledge base
Makes known solutions available for repeat incidents.
Use cases
- IT teams can manage service desk operations across incident, problem, change, asset, project, release, and space activities.
- The platform can extend service management processes to HR, finance, and other internal service areas.
- Technicians and end users can communicate in real time through the built-in chat function.
Who it's for
The listing identifies IT teams, IT technicians, IT administrators, and end users.
How it compares
ServiceDesk Plus Cloud uses paid pricing and cloud deployment, matching Zendesk Support on both listed attributes. HelpDesk Plus, Genuity, SteadyPoint Help Desk, and TeamsDesk are also cloud-deployed, while their pricing is listed as unknown. ServiceDesk Plus Cloud and Zendesk Support show Dec 2025 updates; HelpDesk Plus also shows Dec 2025, Genuity and SteadyPoint Help Desk show Jan 2026, and TeamsDesk shows Oct 2025.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Zendesk Support | Paid | Cloud | |
| HelpDesk Plus | Price not published | Cloud | |
| Genuity | Price not published | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
More from Zoho Corporation Pvt Ltd.
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SteadyPoint Help Desk
SteadyPoint Help Desk is an ITSM ticketing system for Office 365 that manages IT and non-IT trouble tickets across departments.
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What the vendor says
«ServiceDesk Plus Cloud enables IT teams to implement ITIL best practices, such as incident management, problem management, change management, etc., in their organizations. The modules and the features in the application is designed to meet the varied needs and requirements of today's IT environment. Its elegant …»
Official marketplace listing
Marketplace
Publisher
Zoho Corporation Pvt Ltd.
Updated on marketplace
Facts verified