TeamsDesk
TeamsDesk lets IT, HR, and internal support teams submit, track, and manage service requests directly inside Microsoft Teams.
Query Minds LLCPrice not published
Genuity
by Stratum NetworksMicrosoft 365Price not published
Manage IT tickets and team collaboration in Microsoft Teams through Genuity.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Genuity connects IT help desk tickets with Microsoft Teams. Tickets created in Teams are added to Genuity and posted in a linked channel, where a dedicated channel can be created for discussion. Messages from that channel are added as ticket comments. The Genuity bot sends ticket notifications to linked Teams channels, and members can create tickets, add comments, and edit tickets from Teams.
Key capabilities
from the Microsoft Marketplace listingTicket creation
Members can create Genuity tickets from Microsoft Teams channels.
Ticket collaboration
A dedicated Teams channel can be created for a ticket, with channel messages added as ticket comments.
Ticket notifications
The Genuity bot sends notifications about events such as new tickets and customer responses to linked Teams channels.
Ticket editing
Members can add comments and edit tickets from Teams.
Channel linking
A Teams channel can be linked with a Genuity company to support ticket activity and notifications.
Use cases
- A support team can create a focused Teams conversation for an individual ticket.
- An administrator can link selected Teams channels with a Genuity company and configure notification delivery.
Who it's for
The listing names support teams, agents, and Genuity company members.
How it compares
Genuity has unknown pricing and cloud deployment, matching TeamsDesk and SteadyPoint Help Desk; Helpdesk, ServiceDesk Plus Cloud, and Zendesk Support are listed as paid and cloud deployed. Genuity was updated on Jan 2026, while TeamsDesk was updated in Oct 2025 and SteadyPoint Help Desk in Jan 2026. Helpdesk, ServiceDesk Plus Cloud, and Zendesk Support were each updated in Dec 2025.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud | |
| Helpdesk | Paid | Cloud | |
| ServiceDesk Plus Cloud | Paid | Cloud | |
| Zendesk Support | Paid | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
Similar plugins in Microsoft Teams · Customer Service
View all 67 →
SteadyPoint Help Desk
SteadyPoint Help Desk is an ITSM ticketing system for Office 365 that manages IT and non-IT trouble tickets across departments.
SteadyPoint SolutionsPrice not published
Microsoft 365SS
Helpdesk
SteadyPoint Helpdesk automates service requests and ticket workflows across departments within Office 365 environments.
SteadyPoint SolutionsPaid
ServiceDesk Plus Cloud
ServiceDesk Plus Cloud is a full-stack ITSM suite for IT teams to implement ITIL practices like incident and change management.
Zoho Corporation Pvt Ltd.Paid
What the vendor says
«Genuity's IT Help Desk solution is a cloud-based SaaS offering, allowing support teams the ability to identify problems, prioritize them for resolution, and spot potential problem trends that may cause outages in the future. The Genuity IT Help Desk makes it easy to manage tickets and respond to requests. Our …»