Gantt Chart
Gantt Chart is a project management visual for Microsoft Power BI that tracks schedules, milestones, and resource workloads.
ChartPadFree
Helpshift - Support Analytics
by HelpshiftMicrosoft 365Paid
Analyzes customer support data in Power BI through dashboards and reports on CSAT, response times, resolution times, volume, and backlog.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides a dashboard overview and detailed reports for customer support data in Power BI. Reports cover CSAT, response times, resolution times, volume, and backlog trends. Metrics can be analyzed by app name, platform, agent, tags, and languages.
Key capabilities
from the Microsoft Marketplace listingDashboard Overview
Provides an overview dashboard for customer support analytics.
Detailed Reports
Provides detailed reports for analyzing customer support metrics.
Support Metrics
Covers CSAT, response times, resolution times, volume, and backlog trends.
Metric Segmentation
Allows metrics to be isolated by app name, platform, agent, tags, and languages.
Who it's for
Customer support managers.
In the catalog
2,531 plugins in Power BI · Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power BI
Deployment
Cloud
Pricing
Paid
More from Helpshift
Similar plugins in Power BI · Analytics
View all 2,531 →
Power Plot Visual by Akvelon
Creates visualizations from diverse chart types, combines multiple charts on one canvas, and adds custom annotations and tooltips.
AkvelonFreemium
Zebra BI Tables
Creates financial and business reports in Power BI with automatic variance calculations, P&L logic, and drill-down (s5, s6).
Zebra BIPaid
AI Customer Intelligence
AI analysis app for Dynamics 365 Business Central that provides customer KPIs, churn probability, and customer grouping.
Data CouragePaid
What the vendor says
«Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary data to optimize the support experience for your users. These analytics include an easy-to-understand dashboard overview as well as detailed reports. With this report, you will be able to efficiently …»