Helpshift

Apps by Helpshift

5 apps

5 plugins

AI-powered customer service platform that lets companies resolve issues more efficiently and raise customer satisfaction.

Agent Analytics for Helpshift provides activity, support quality, and efficiency metrics including CSAT and First Response Time.

Reports metrics for Helpshift's QuickSearch Bot and Custom Bot, such as invocations, FAQs, deflection rate, and assignments.

Enables Helpshift customers to slice and dice FAQ metrics and gain actionable insights into their FAQ performance.

Helpshift Support Analytics provides dashboards and reports on CSAT, response times, and backlog trends for Helpshift.