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Helpshift - Bots Analytics
by HelpshiftMicrosoft 365Paid
Tracks QuickSearch and Custom Bot activity within Power BI.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides reporting for two Helpshift bot types in Power BI. QuickSearch Bot reporting covers usage, FAQ display and reading activity, plus deflection rate. Custom Bot reporting covers usage, assignments, and outbound messages.
Key capabilities
from the Microsoft Marketplace listingQuickSearch reporting
Covers bot usage, displayed FAQs, read FAQs, and deflection rate.
Custom Bot reporting
Covers bot usage, assignments, and outbound messages.
In the catalog
2,531 plugins in Power BI · Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power BI
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Helpshift Bots Analytics includes QuickSearch Bot and Custom Bot Analytics. The QuickSearch Bot analytics provides insights on key metrics such as invocations, FAQs shown, FAQs read, and overall Deflection rate. Custom Bot analytics includes metrics such as invocations, assignments, and outbound messages.»