Helpshift

by HelpshiftMicrosoft 365Paid

Connects email, phone, and mobile messaging support with Power BI.

Facts verified marketplace.microsoft.comAd-free rankings
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
Helpshift — cover image

What it does

Helpshift connects conventional customer service channels, including email and phone support, with mobile messaging. Its AI-powered customer service platform handles customer service issues across these channels.

Key capabilities

from the Microsoft Marketplace listing

Email support

Connects email-based customer service with mobile messaging.

Phone support

Connects phone-based customer service with mobile messaging.

Mobile messaging

Supports messaging for consumers who use mobile phones.

AI-powered platform

Provides an AI-powered platform for customer service.

In the catalog

145 plugins in Power BI · Customer Service

Price distribution: 3 free, 5 freemium, 80 paid, 57 price not published

Pricing & deployment

Platform
Microsoft 365
Product
Power BI
Deployment
Cloud
Pricing
Paid

More from Helpshift

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What the vendor says

«Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform …»

Official marketplace listing

Publisher
Helpshift
Updated on marketplace
Facts verified

Tags

customerserviceexperiencechatbotshelpshift