Skilljar
Provides external customer training and certifications through Salesforce and other go-to-market tools.
Gainsight, IncFreemiumCompare
Salesforce · Customer Service
Customer Service — Salesforce
81 customer service apps for Salesforce
TeamSupport
Syncs Salesforce Platform accounts and contacts with TeamSupport, including bi-directional ticket and case updates.
TeamSupport.comFreemiumCompare
RightAnswers | Enterprise Knowledge Management
Manage searchable knowledge, FAQs, and user discussions within Salesforce for agents, customers, and end-users.
Upland SoftwareFreemiumCompare
Qualtrics - Customer Experience Management for Salesforce
Connect Qualtrics feedback workflows, surveys, and response data with Salesforce.
QualtricsFreemiumCompare
Webex Contact Center CTI Connector for Salesforce
Connects Webex Contact Center with Salesforce for embedded call handling, customer record pop-ups, activity logs, and reporting.
Cisco Systems, IncFreemiumCompare
SMS for Salesforce - Number 1 Salesforce SMS Application
Send and receive SMS from Salesforce records, list views, Workflow Rules, Apex Triggers, and Apex code.
Unionsoft Technology (HK) LimitedFreemiumCompare
Open CTI plugin for VoIP Studio - easy installation
Handles inbound and outbound VoIP calls within Salesforce, with click-to-call and incoming-number recognition.
VoIPstudioFreemiumCompare
Sprinklr Unified CX Connector for Service Cloud
Connects digital, voice, and social channels with Service Cloud for case and interaction management.
SprinklrFreemiumCompare
Optima Pro - Optimize your Field Service Operations
Manage Field Service territories, technicians, dispatch, entitlements, parts requests, mobile updates, and preventive maintenance.
Damco Solutions Inc.FreemiumCompare
QuestionPro Surveys
Create online surveys, distribute them from Salesforce, and map responses to Salesforce objects and fields.
QuestionProFreemiumCompare
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Provides cobrowsing, video chat, screen sharing, and remote support within Field Service.
Recursive Labs, Inc.FreemiumCompare
Accenture Retail Connected Store Bolt
Connects retail associates with customer, store, merchandise, promotion, inventory, and operational information in Salesforce Platform.
AccentureFreemiumCompare
TeamViewer Remote Support and Access
Starts remote support and access sessions from Salesforce objects, with asset connections, notifications, templates, and session reporting.
TeamViewer Germany GmbHFreemiumCompare
Qlue - Intelligent Conversational Service
Provide conversational customer service in Service Cloud through messaging channels, automation, and live-agent support.
Qlue IncFreemiumCompare
Forsta CRM Connector for Salesforce
Access Forsta Plus Voice of the Customer data and open Service Cloud cases from Salesforce.
ForstaFreemiumCompare
Pypestream
Provides conversational AI and transactional messaging for Salesforce Platform.
Pypestream, Inc.FreemiumCompare
PagerDuty for Service Cloud
Status dashboards and command consoles are included directly within Service Cloud.
PagerDuty, Inc.FreemiumCompare
Accenture Moments Manager for Hospitality
Brings guest information and preferences into Salesforce Platform for hotel front-of-house and support staff.
AccentureFreemiumCompare
BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel
Cloud contact center integration for Salesforce with omnichannel routing, CTI screen pops, caller matching, and agent call tools.
BeCloud SolutionsFreemiumCompare
Manage a Claim
Manage claims inquiries in Service Cloud through guided screens, custom components, and Flow Actions.
AccentureFreemiumCompare
8x8 for Salesforce: Cloud Contact Center | Unified Communications | CTI | IVR
Connects Salesforce with 8x8 for embedded interactions, screen-pop context, interaction logging, click-to-call, and CRM workflow configuration.
8x8, Inc.FreemiumCompare
Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ...
Connects a cloud contact center with Salesforce Service Cloud for multichannel routing and agent distribution.
OdigoFreemiumCompare
