Knowledge Case Deflection - Auto-Reply Email (Einstein Flow Template)
Send customers case emails with Einstein article recommendations and case closure in Salesforce Platform.
Salesforce LabsFree
Accenture Retail Connected Store Bolt
by AccentureSalesforceFreemium
Connects retail associates with customer, store, merchandise, promotion, inventory, and operational information in Salesforce Platform.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides a mobile-first workspace for retail associates to access customer, store, department, merchandise, promotion, inventory, and operational information. Dashboards cover sales, operations, workforce, and customer data using Einstein Analytics. Store managers can manage teams, tasks, store products, and promotions, while associates use case management, product information, and knowledge articles to address customer needs. An Einstein chatbot handles customer queries through natural-language interactions.
Key capabilities
from the Salesforce AppExchange listingMobile associate workspace
Gives retail associates one mobile-first place to access customer, store, merchandise, promotion, inventory, and operational information.
Einstein Analytics dashboards
Provides dashboards for sales, operations, workforce, and customer data.
Store management tools
Supports management of teams, tasks, store products, and promotions.
Case management
Combines customer details with case management for addressing customer needs.
Product and knowledge search
Lets associates search product information and knowledge articles.
Einstein chatbot
Uses natural-language interactions to handle customer queries.
Use cases
- Retail associates can search product information and knowledge articles while handling customer cases.
Who it's for
Retail store associates, store managers, and teams working across sales, operations, workforce, and customer service.
How it compares
Accenture Retail Connected Store Bolt combines store information, associate tools, dashboards, case management, product and knowledge search, and chatbot functions, while Mindsay: Customer Service Chatbot and Agent Handover focuses on conversational customer support with agent handover. Knowledge Case Deflection - Auto-Reply Email centers on sending knowledge recommendations after a customer submits a case and allowing case closure from the email. The Bolt includes store operations and associate workflows that are not described for these alternatives.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Knowledge Case Deflection - Auto-Reply Email (Einstein Flow Template) | Free | Cloud | |
| Mindsay: Customer Service Chatbot and Agent Handover | Paid | Cloud | Not published |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«The Accenture Connected Store Associate Bolt Solution enables retail store associates to be digitally connected and dynamically engaged more than ever before. The platform provides associates at all levels and roles the one place to go for current information about their customers, store, department, merchandise …»