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Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ...
by OdigoSalesforceFreemium
Connects a cloud contact center with Salesforce Service Cloud for multichannel routing and agent distribution.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Odigo provides a cloud-based multichannel contact center connected to Salesforce Service Cloud. Its native connector applies routing and distribution rules to assign clients to agents based on timing and skills. The listing covers IVR, ACD, call campaigns, and SMS.
Key capabilities
from the Salesforce AppExchange listingService Cloud connector
A native connector links the contact center with Salesforce Service Cloud.
Multichannel contact center
The cloud contact center supports multiple communication channels, including IVR, ACD, call campaigns, and SMS.
Routing rules
Routing and distribution rules assign clients to agents according to timing and skills.
Who it's for
Odigo names big organizations, contact center agents, and business users as its audience.
In the catalog
23 plugins in Service Cloud · Customer Service
Price distribution: 4 free, 6 freemium, 13 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Odigo helps big organizations connect with individuals through world-class, cloud-based contact center solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents. Odigo serves more than …»