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TeamSupport
by TeamSupport.comSalesforceFreemium
Syncs Salesforce Platform accounts and contacts with TeamSupport, including bi-directional ticket and case updates.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
TeamSupport connects Salesforce Platform with TeamSupport. Salesforce accounts and contacts update TeamSupport, while tickets and cases synchronize in both directions. Custom fields can be mapped between the two systems. Imported customers can receive customer portal access and customizable welcome emails, and a TeamSupport button can be added to a Salesforce screen.
Key capabilities
from the Salesforce AppExchange listingAccount and contact updates
Salesforce accounts and contacts update TeamSupport.
Ticket and case sync
Tickets and cases synchronize bi-directionally between Salesforce and TeamSupport.
Custom field mapping
Custom fields can be mapped between the two systems.
Customer portal access
Newly imported customers can receive access to a customer portal.
Welcome emails
Customizable welcome emails can be sent to imported contacts.
Salesforce screen button
A TeamSupport button can be added to a Salesforce screen.
Who it's for
The listing names agents, sales representatives, support professionals, and B2B businesses.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«TeamSupport offers a comprehensive, bi-directional integration with Salesforce CRM to improve clarity and streamline workflows. Basic customer and contact information is synced effortlessly, along with ticket data and custom fields. This allows for stronger communication between teams, increased efficiency and happier …»