SurveyMonkey Enterprise for CX: Surveys for Salesforce
Collect customer feedback through surveys and connect responses with Salesforce data.
SurveyMonkeyPaid
QuestionPro Surveys
by QuestionProSalesforceFreemium
Create online surveys, distribute them from Salesforce, and map responses to Salesforce objects and fields.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
QuestionPro Surveys connects online survey data with Salesforce leads, contacts, and opportunities. Users can create online surveys, distribute them directly from Salesforce, and map survey data to Salesforce objects, including custom objects. Survey responses can be added to Salesforce fields, such as a case satisfaction field, and used in reports segmented by account representative, location, or product. A paid QuestionPro license is required for the Salesforce integration.
Key capabilities
from the Salesforce AppExchange listingOnline survey creation
Creates online surveys.
Salesforce distribution
Distributes surveys directly from Salesforce.
Object data mapping
Maps survey data to Salesforce objects, including custom objects.
Response field updates
Adds survey responses to Salesforce fields, such as a satisfaction field on a case.
Satisfaction reporting
Supports reports using satisfaction data segmented by account representative, location, product, and other factors.
Use cases
- Add responses from a follow-up customer satisfaction survey to a case field.
- Segment satisfaction reports by account representative, location, or product.
How it compares
SurveyMonkey Enterprise for CX lists 25+ question types, logic and branching, multilingual support, and 250+ templates, while QuestionPro Surveys lists online survey creation, Salesforce distribution, and mapping to Salesforce objects. SKEEPERS Insights & Feedback Management also builds, sends, analyzes, and maps survey responses to Salesforce records; QuestionPro specifically states that mapping includes any Salesforce object, including custom objects. SurveySparrow lists triggers for deploying surveys after key interactions, while QuestionPro does not state this capability. Survey Force offers three question types, drag-and-drop question ordering, and email-template deployment, which are not stated for QuestionPro Surveys.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| SurveyMonkey Enterprise for CX: Surveys for Salesforce | Paid | Cloud | Not published |
| Survey Force by Salesforce Labs | Free | Cloud | |
| SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce | Freemium | Cloud | |
| Feedback | Price not published | Cloud | |
| SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce | Freemium | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«The QuestionPro - Salesforce integration creates a consistent interface between your QuestionPro survey data and your database of Salesforce.com leads, contacts and opportunities. The QuestionPro - Salesforce integration effectively gives you the ability to seamlessly integrate online survey responses with your …»