Zendesk Support
Zendesk Support gives agents collaboration and automation tools and delivers personalized customer support across channels.
ZendeskPaid
Zoho Desk
by Zoho Corporation Pvt Ltd.Microsoft 365Paid
Manages customer-service tickets in Microsoft Teams with team collaboration, self-service, and multichannel support.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Zoho Desk organizes tickets so agents can access conversations through Work Modes. It connects apps to tickets and lets teams share, assign, resolve, and discuss tickets using Chat and Team Feeds. Customers can find answers through a self-service portal, and support is available across multiple channels. Zoho Desk also provides iOS and Android apps.
Key capabilities
from the Microsoft Marketplace listingTicket organization
Work Modes organize tickets for agent access.
App connections
Apps can be connected to Zoho Desk to add context to incoming tickets.
Team ticket management
Teams can share, assign, and resolve tickets.
Ticket collaboration
Chat and Team Feeds support collaboration and updates on tickets.
Self-service portal
Customers can find answers through a self-service portal.
Multichannel support
Zoho Desk supports customer contact through multiple channels.
Mobile apps
Zoho Desk provides apps for iOS and Android.
Who it's for
Zoho Desk names agents, managers, customers, and teams as its users or stakeholders.
How it compares
Zoho Desk is a paid cloud listing updated on Aug 2026. Zendesk Support and novomind iAGENT Integration for Microsoft Teams are paid cloud listings updated on Dec 2025, while AI help desk software and ticketing system - HelpDesk and AI live chat software for websites - LiveChat were updated on Feb 2026. SteadyPoint Help Desk has an unknown pricing model and was updated on Jan 2026; all five alternatives are cloud listings.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Zendesk Support | Paid | Cloud | |
| novomind iAGENT Integration for Microsoft Teams | Paid | Cloud | |
| AI help desk software and ticketing system - HelpDesk | Paid | Cloud | |
| AI live chat software for websites - LiveChat | Paid | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Zoho Desk is a platform designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customizable, easy to set-up, and can scale to suit your company size. A part of Zoho's 35+ …»
Official marketplace listing
Marketplace
Publisher
Zoho Corporation Pvt Ltd.
Updated on marketplace
Facts verified